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Frequently asked questions

Can I return product purchased online to a Hush Puppies store?

You can return product to any Hush Puppies store providing all the terms and conditions of our returns policy have been met. We do not guarantee the availability of sizes or styles at Hush Puppies retail stores. Therefore if the size or styles is not available in-store but is available online, you may be offered a refund and asked to reorder online.

How long does it take to process a return?

We will process your exchange or refund within 10 business days on receipt of your parcel. Hush Puppies does not accept responsibility for items lost in transit while being returned. We recommend you use a postage service that provides tracking and delivery to the door. Postage costs are non-refundable. However any exchanges will be sent to the customer free of charge.

What should I do if the product I purchased online develops a fault?

Hush Puppies stands by the quality of our merchandise. Should any defect present itself, please call our Customer Care Team on 0800 426 624 and we will do our best to assist you accordingly.

What is your returns policy for online purchases?

Hush Puppies wants you to be happy with your purchase. We will gladly exchange or refund unworn product in its original condition, within 60 days of the delivery date, accompanied by the original receipt. All refunds will be credited to the original form of payment. The shoe box and other packaging must accompany the product on return. The delivery fee is non-refundable.