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Frequently asked questions

Which countries do you ship to?

We only ship to New Zealand addresses. Unfortunately we are unable to ship to other countries.

What is your delivery fee?

We charge a non-refundable delivery fee of $7.50 for orders under $75 and offer free shipping on orders over $75.

How will you send my order?

All orders are sent by CourierPost. CourierPost will deliver during regular business hours, Monday to Friday, excluding public holidays.

Will I need to sign for my parcel?

To provide peace of mind we use a signature required upon delivery service. This means that someone must be at the delivery address to accept the parcel.

What if no one is home to sign for the parcel?

CourierPost will leave a “Card to Call” with instructions on how to arrange a redelivery. You can easily book redelivery online.

Do you ship to PO Box addresses?

We’re unable to deliver directly to a PO Box as a signature is required upon delivery by CourierPost. If you don’t have an alternate delivery address, we can deliver to a PO Box. However CourierPost will leave a “Card to Call” at the PO Box.

Can I order online and collect in-store?

Click & Collect is not available at this time.

Our delivery remains FREE for orders over $75 and will be delivered using tracked, contactless delivery from Courier Post.

When will I receive my order?

Orders usually take 1-2 business days to process before it's shipped. CourierPost will deliver orders in 2-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.