Delivery

We ship all brands to New Zealand addresses and selected brands to Australia. The following brands cannot be shipped to Australia: Hush Puppies, Clarks, Keds, Steve Madden, Julius Marlow, Lynx and New Balance.

Returns

Returns Policy for Online Purchases

Hush Puppies wants you to be happy with your purchase. We will gladly exchange or refund unworn product in its original condition, within 60 days of the delivery date, accompanied by the original receipt. All refunds will be credited to the original form of payment. The shoe box and other packaging must accompany the product on return. The delivery fee is non-refundable.

Hush Puppies will gladly exchange or refund in accordance with the following conditions:

1. All shoes should be tried on a carpeted surface only before wear.
2. If any product which forms part of a multi-buy (e.g. 2nd Pair ½ Price, Buy 2 Save etc.) offer is returned to us for a refund. You will be refunded the full price of that item less the total discount given in the offer.
3. If any product which form part of a multi-buy (e.g. 2nd Pair ½ Price, Buy 2 Save etc.) offer is returned to us for an exchange with an item not included in the same multi-buy offer, you will be charged the difference between the discounted price and the full-price item.
4. Gift Cards cannot be returned or exchanged for cash.
5. Due to health regulations hosiery cannot be returned. Please choose carefully when making your purchase.

Hush Puppies stands by the quality of our merchandise. Should any defect present itself, please call our Customer Care team and we will do our best to assist you accordingly.

Returning Product to the Hush Puppies Online Store

You can return product to the Hush Puppies online store providing all the terms and conditions of our returns policy have been met.

Please send the parcel to: Hush Puppies Webstore, Whakatu Industrial Park, 44 Johnston Way, Whakatu, Hastings 4180.

1. Please include a note stating whether you would like an exchange or refund.
2. Postage costs are non-refundable. However any exchanges will be sent to the customer free of charge.
3. Hush Puppies does not accept responsibility for items lost in transit while being returned. We recommend you use a postage service that provides tracking and delivery to the door.
4. We will process your exchange or refund within 10 business days on receipt of your parcel.

Our Customer Care team are available to take your call on 0800 426 624, Monday to Friday, 9am to 3pm.

Returning Product to a Hush Puppies Retail Store

You can return product to any Hush Puppies store (excluding Mt Wellington and Onehunga) providing all the terms and conditions of our returns policy have been met.

We do not guarantee the availability of sizes or styles at Hush Puppies retail stores. Therefore if the size or styles is not available in-store but is available online, you may be offered a refund and asked to reorder online.

To find your nearest Hush Puppies store, please click here

Important Notice Regarding Laybuy Returns

If your Laybuy exchange requires a size swap for the same style then this will be processed as a standard exchange. If you are wishing to exchange for a different style then we will process a refund on the items returned and you will need to re-purchase the exchange pair.

If you are returning your item(s) for an exchange, we are happy to honour any special price offers paid the first time round. Exchange pairs are sent back to you free of charge. If you are required to re-purchase your exchange pair via the website then we will match the free shipping offered on all exchanges. Just contact our customer care team to assist you with this at webstore@rhandco.co.nz.